Made in the UK
Last updated: 27 August 2026
Please read these Terms & Conditions carefully before placing an order with us.
These Terms & Conditions apply to purchases of goods and services from:
Top Notch Signs & Graphics Limited
Company Number: 04562322
Registered in England and Wales
Registered Office:
Unit C4 Daedalus Park
Daedalus Drive
Lee-on-Solent
Hampshire
PO13 9FX
United Kingdom
Telephone: 023 9252 0333
Email: info@topnotchsigns.co.uk
Top Notch Signs & Graphics Limited may also be referred to in these terms as “Top Notch Signs”, “we”, “us” or “our”.
These Terms & Conditions apply to orders placed:
They apply to both consumer customers and business customers, although different legal rights may apply depending on the capacity in which you purchase.
For the purposes of these terms:
A consumer is an individual purchasing wholly or mainly for purposes outside their trade, business, craft or profession.
A business customer is a person, company, organisation or other entity purchasing wholly or mainly for business, trade or professional purposes.
Nothing in these Terms & Conditions excludes or restricts any rights which cannot lawfully be excluded or restricted.
Where we have issued a specific written quotation, specification or agreement for a particular project, that document will form part of the contract.
If there is a direct conflict between these general Terms & Conditions and a specific written quotation or agreement expressly agreed by us, the specific written agreement will take precedence in relation to that particular matter.
We make reasonable efforts to ensure that information displayed on our website is accurate and up to date.
However:
If you are unsure whether a product is suitable for your intended purpose, please contact us before ordering.
We reserve the right to amend, update, add or remove website content, products or services at any time.
It is the customer’s responsibility to select the correct product for their requirements unless we have specifically agreed in writing to select or specify the product on the customer’s behalf.
This includes checking, where relevant:
If you are uncertain, please contact us before placing your order.
Nothing in this section affects a consumer’s statutory rights where we have provided specific advice upon which the consumer reasonably relied.
When you place an order, you are offering to purchase the goods or services shown in your order subject to these Terms & Conditions.
An automatically generated order acknowledgement confirms that we have received your order but does not necessarily mean that we have accepted it.
We may need to:
A contract will normally be formed when we expressly accept the order, commence approved bespoke production, or dispatch the goods, depending upon the nature of the order.
For personalised or bespoke goods requiring artwork approval, production may begin once the artwork or specification has been approved by the customer.
We reserve the right to decline an order where reasonably necessary, including where:
If we decline an order after payment has been taken, any amount properly due to be refunded will be returned.
All prices are in pounds sterling unless otherwise stated.
Our website may display both:
Prices excluding VAT, and
Prices including VAT.
VAT will be applied at the applicable rate.
The full amount payable, including VAT and any applicable delivery charge, will be shown before an online order is completed and payment is made.
Delivery is charged separately unless expressly stated otherwise.
Prices displayed online may differ from prices quoted for:
We may change prices at any time before an order has been accepted.
Once we have accepted an order, we will not normally change the agreed price unless:
We make reasonable efforts to ensure that prices are accurate.
If a product is displayed with an obvious pricing error, we are not obliged to supply the product at the incorrect price where the error would reasonably have been apparent.
If this occurs after you have placed an order, we will contact you.
You may either:
Payment is required in accordance with the method and terms stated at checkout, on our invoice or on our quotation.
Online payments may be processed by third-party payment providers.
Orders may not enter production or be dispatched until the required payment has been received or authorised unless we have agreed credit terms or another payment arrangement in writing.
Where credit terms have been expressly agreed with a business customer, payment must be made within the agreed period.
Where legally permitted, ownership of goods supplied to a business customer will remain with Top Notch Signs & Graphics Limited until payment for those goods has been received in full.
Risk in goods is dealt with separately under the Delivery section below.
For consumers, statutory rules governing ownership and risk will apply.
Customers may supply:
You are responsible for ensuring that information supplied to us is accurate and that you have the necessary rights or permission for us to reproduce any artwork, logo, image, trademark or other material you provide.
You agree that we may reproduce customer-supplied material as reasonably necessary to manufacture your order.
You must not ask us to reproduce material where doing so would unlawfully infringe another person’s intellectual property or other legal rights.
Where we provide an artwork proof, it is the customer’s responsibility to check it carefully before approval.
Particular attention should be given to:
Approval of artwork authorises us to manufacture the product in accordance with the approved proof.
Where the finished product accurately reflects artwork approved by the customer, we are not responsible for an error contained within information that the customer supplied or approved.
This does not apply where we manufacture something materially different from the artwork or specification that was actually approved.
Unless otherwise stated for a particular product or quotation, we include a maximum of five amendments to the initial artwork proof without additional artwork charges.
Further amendments may be charged at:
£25.00 + VAT per additional proof/amendment cycle
unless a different price has been agreed in advance.
Where extensive design, tracing, recreation or artwork preparation is required, an additional artwork charge may be agreed before that work is undertaken.
Working files, production files, templates and other files created by Top Notch Signs as part of our manufacturing process remain our property unless we expressly agree otherwise in writing.
Payment for artwork preparation or recreation does not automatically include transfer or supply of editable source files.
Customer-supplied original artwork remains the property of the customer or its respective rights holder.
If a customer wishes to purchase or obtain copies of artwork or editable files created by us, this must be agreed separately.
Computer monitors, mobile devices, printers, vinyl materials and different manufacturing processes reproduce colours differently.
For this reason, the colour shown on a screen cannot be guaranteed to exactly match the colour of the finished physical product.
Where an exact colour match is important, customers should tell us before production.
Pantone, RAL, vehicle paint or other colour references should be provided where appropriate.
Even where a colour reference is provided, slight variation may occur because of:
Reasonable manufacturing variation does not necessarily constitute a defect.
Many products supplied by Top Notch Signs are manufactured specifically for individual customers.
This may include:
Different cancellation rights apply to genuinely bespoke, personalised or custom-made products.
Please see the Cancellations and Returns section below.
Delivery charges are calculated according to factors including:
For online orders, the delivery charge is normally calculated automatically once the customer enters their delivery address during checkout.
The applicable delivery charge will be displayed before the customer completes and pays for the order.
Delivery charges may vary for areas including:
Some large, heavy or unusually shaped products may require a specialist delivery service.
Where the website is unable to calculate a suitable delivery service, please contact us for a quotation.
For international deliveries, local import VAT, customs charges, duties or other fees may apply. Unless expressly stated otherwise, these are the responsibility of the recipient.
Our standard courier deliveries are normally made:
Monday to Friday
between approximately:
08:00 and 18:00
unless a different service has specifically been arranged.
Saturday, Sunday, bank holiday, timed or other special deliveries are not included in standard delivery unless expressly agreed.
An exact delivery time cannot normally be guaranteed unless a specific timed service has been purchased and confirmed.
Any production, dispatch or delivery date we provide is an estimate unless we have expressly agreed in writing that a particular date is guaranteed.
Some products are manufactured or personalised to order and require production time before dispatch.
Where a product is advertised as being available for next-working-day delivery, this may be subject to:
If an order is urgent, please contact us before ordering so that we can confirm what is reasonably achievable.
Where consumer law requires delivery within a particular period, those statutory rights will apply.
We use third-party carriers to deliver many orders.
We will make reasonable efforts to assist where a delivery is delayed.
However, delivery delays can occur because of circumstances outside our direct control, including:
Nothing in this section removes any statutory rights which a consumer may have concerning delivery.
Customers should inspect goods as soon as reasonably possible after delivery.
If goods or packaging are visibly damaged, please photograph:
and contact us promptly.
Where reasonably possible, visible damage should also be recorded with the courier.
For consumers, failure to record damage with the courier does not remove statutory rights.
Courier delivery may be evidenced by:
Goods may be accepted at the delivery address by someone other than the person who placed the order.
Customers should therefore provide a delivery address at which someone is likely to be available.
The delivery address does not have to be the same as the billing address.
Where a customer instructs us or the courier to leave goods in a particular safe place or without signature, the parcel may be treated as delivered once it has been left in accordance with those instructions.
For business customers, responsibility for loss or damage may pass once the agreed safe-place delivery has been completed.
Consumer rights which cannot lawfully be restricted are unaffected.
Where a courier is unable to complete delivery, they may:
Where available, delivery may be attempted on up to two further occasions.
If the parcel remains undelivered, it may be held at a courier depot for approximately five days, after which it may be returned to Top Notch Signs.
Where a parcel is returned because:
the customer may be required to pay the reasonable cost of:
For consumers, such charges will only be applied where permitted by law.
If a customer asks to change the delivery address after dispatch, we cannot guarantee that the courier will be able to redirect the parcel.
Additional charges may apply where the new delivery address is in a different courier zone.
For consumer purchases, risk normally passes to the consumer when the goods come into the physical possession of the consumer or a person identified by the consumer to receive them, subject to applicable law.
For business customers, risk normally passes when the goods are delivered to the agreed delivery address or collected by or on behalf of the customer, unless otherwise agreed in writing.
Consumers purchasing standard, non-personalised goods through a qualifying distance contract normally have the right to cancel without giving a reason.
A consumer must notify us of their decision to cancel within 14 days of receiving the goods.
After notifying us, the consumer then has a further 14 days to return the goods.
To request a return, contact:
or:
023 9252 0333
Consumers exercising a statutory right to cancel are not charged a restocking fee.
Where a consumer returns correctly supplied goods because they have changed their mind, the consumer is responsible for the direct cost of returning the goods, provided they have been informed of this requirement.
Where the cancellation is valid, we will refund:
If the customer selected an enhanced or premium delivery service, we are only required to refund an amount equivalent to our standard delivery charge.
Consumers may inspect goods to the extent reasonably necessary to establish their nature, characteristics and suitability.
Returned goods should wherever possible be:
Where the value of goods has been reduced because of handling beyond what would reasonably be permitted when inspecting an item in a shop, we may make an appropriate deduction where permitted by law.
The statutory consumer change-of-mind cancellation right does not normally apply to goods which have been:
Made to the consumer’s individual specifications or clearly personalised.
Examples may include:
The fact that a standard-range product happens to be manufactured or assembled after the order is placed does not by itself necessarily mean that it is bespoke.
Rights relating to faulty, incorrectly supplied or misdescribed goods are unaffected.
Business customers do not have an automatic consumer-style statutory cooling-off or change-of-mind right.
Correctly supplied goods purchased by a business customer may therefore only be returned with the prior agreement of Top Notch Signs.
Any acceptance of such a return is entirely at our discretion and is offered as a goodwill commercial arrangement.
Agreeing to accept a return on one occasion does not create a continuing right to return goods.
Where we agree to accept a return of correctly supplied goods from a business customer:
If we arrange collection or return carriage on the customer’s behalf, the cost of that collection or carriage may also be deducted from any refund or credit due.
For clarity, the maximum refund or credit for a correctly supplied product accepted as a goodwill B2B return will normally be 50% of the price paid for the goods, less any additional return or collection costs that we have paid on the customer’s behalf.
Bespoke, personalised, printed, specially manufactured, specially ordered or modified goods supplied to a business customer are not normally returnable because:
We may choose to assist at our discretion, but we are not obliged to accept such a return.
This does not affect rights relating to goods that we accept are faulty or have been incorrectly supplied.
Customers are responsible for selecting the correct product.
For a consumer, ordering the wrong standard non-personalised product does not remove any statutory cancellation right that would otherwise apply.
For a business customer, ordering the wrong product is treated as a change-of-mind request and any return is subject to our discretionary goodwill return policy, including:
50% restocking charge + return carriage + original shipping charge remaining non-refundable.
The change-of-mind return provisions above do not apply where goods are:
If you believe there is a problem, please contact us promptly at:
or:
023 9252 0333
Where appropriate, we may ask for:
Goods supplied to consumers must meet the standards required by applicable consumer law.
Nothing in these Terms & Conditions excludes or restricts those statutory rights.
Where we are legally responsible for faulty or incorrectly supplied consumer goods, we will provide the remedy required by applicable law.
The 50% business restocking charge never applies to a consumer exercising statutory rights in relation to faulty goods.
Business customers should inspect goods promptly and notify us of faults, damage or discrepancies as soon as reasonably practicable.
Where we accept that goods are faulty or incorrectly supplied, we will provide an appropriate remedy in accordance with the contract and applicable law.
The 50% goodwill restocking charge does not apply to goods which we accept are faulty or incorrectly supplied by us.
Some products carry specific manufacturer or Top Notch Signs warranties.
Where a product page, quotation or written document specifies a particular warranty period, that specific warranty will apply to that product subject to its conditions.
For example, certain Chapter 8 chevron products may be advertised with a specific product warranty.
A commercial warranty is additional to, and does not replace, any statutory consumer rights.
Certain products require particular care, maintenance or installation procedures.
This is particularly important for products such as:
Where we provide product-specific application, care or safety instructions, customers should follow them.
We cannot be responsible for a failure or damage caused by matters including:
This does not exclude liability where the product itself was faulty when supplied or where liability cannot lawfully be excluded.
Customers using magnetic vehicle signs or magnetic roof signs must follow the relevant magnetic product care and application instructions.
In particular, customers should ensure that:
Vehicle construction and paint finishes vary considerably.
Customers should confirm that their intended surface is suitable for magnetic attachment before use.
Where Top Notch Signs installs signage, graphics, wraps or other products, the customer must provide reasonable access to:
Vehicles or surfaces should be presented in a condition suitable for installation.
Additional work caused by circumstances that were not disclosed to us when quoting may require a revised price.
Where we are carrying out vehicle graphics or wrapping, existing defects may affect the installation or removal of materials.
This may include:
Where we reasonably believe that installation may damage the vehicle or produce an unsatisfactory result, we may decline or postpone the work.
We are not responsible for pre-existing defects revealed during reasonable preparation, installation or removal work unless caused by our negligence.
Customers should remove valuables and unnecessary personal property from vehicles or working areas before installation.
We will take reasonable care of customer property while it is in our possession.
Nothing in these Terms & Conditions excludes or restricts our liability to consumers where it would be unlawful to do so.
Nothing excludes liability for:
Consumer statutory rights are unaffected.
The following provisions apply to business customers only.
To the fullest extent permitted by law, Top Notch Signs will not be liable for:
arising from a contract with a business customer.
Subject to any liability which cannot lawfully be limited, our total aggregate liability arising from a particular order or contract will not normally exceed the total price paid or payable to us under that order or contract.
Nothing in these terms limits liability for:
We will not be responsible for delay or failure to perform an obligation where this is caused by an event genuinely outside our reasonable control.
Examples may include:
We will make reasonable efforts to minimise the effect of such events.
Consumer statutory rights are unaffected.
Unless otherwise stated, website content including:
is owned by or licensed to Top Notch Signs & Graphics Limited and is protected by applicable intellectual property law.
You may view and use the website for normal personal or commercial purchasing purposes.
You may not reproduce, republish, distribute or commercially exploit our website content without our prior written permission except where permitted by law.
You may not use our trademarks, branding or logos without prior permission.
Third-party trademarks appearing on the website remain the property of their respective owners.
Personal information is processed in accordance with our Privacy & Cookie Policy.
This includes information relating to:
Please refer to the current Privacy & Cookie Policy available on our website for full details.
If you are unhappy with a product or service, please contact us so that we have an opportunity to investigate and resolve the issue.
Email: info@topnotchsigns.co.uk
Telephone: 023 9252 0333
Please provide your order number and sufficient information for us to investigate the matter.
We may update these Terms & Conditions from time to time.
The terms applying to an order will normally be the version in force when the contract is entered into.
Changing the website terms after an order is placed will not retrospectively alter an existing contract unless the parties agree otherwise or the change is required by law.
If any part of these Terms & Conditions is found to be invalid, unlawful or unenforceable, that provision will be treated as modified or removed to the minimum extent necessary.
The remaining provisions will continue in force.
If we do not immediately enforce a provision of these Terms & Conditions, this does not mean that we have waived our right to enforce it later.
Unless expressly stated otherwise, a person who is not a party to the contract will not have a right to enforce its terms.
These Terms & Conditions and any contract between you and Top Notch Signs & Graphics Limited are governed by the laws of England and Wales.
For business customers, the courts of England and Wales will have exclusive jurisdiction unless otherwise agreed in writing.
Consumers retain any rights they have under applicable law concerning where legal proceedings may be brought.
Top Notch Signs & Graphics Limited
Company Number: 04562322
Registered in England and Wales
Unit C4 Daedalus Park
Daedalus Drive
Lee-on-Solent
Hampshire
PO13 9FX
United Kingdom
Telephone: 023 9252 0333
Email: info@topnotchsigns.co.uk
Made in the UK
Unlike competitors, our Chapter 8 kits come fully assembled
All Chapter 8 kits are UK quality-controlled and manufactured
We price match any comparable Chapter 8 kit
Every Chapter 8 kit is backed by a 2-year warranty
Chapter 8 kit next working day delivery. If your kit is urgent, please give us a call to discuss
Our Chapter 8 kits are designed for quick and easy application
Upgrade your Chapter 8 kit to high-intensity prismatic grade reflective red
All Chapter 8 kits fully comply with UK Department for Transport regulations
© Top Notch Signs 2026 | Signage Company & Supplier based in Portsmouth, Hampshire
