Made in the UK
This policy applies to goods purchased from Top Notch Signs & Graphics Limited, whether ordered through our website or, where applicable, by telephone, email or another distance-selling method.
Different cancellation and return rights apply depending on whether you are purchasing as a consumer or as a business customer.
For the purposes of this policy:
A consumer is an individual purchasing wholly or mainly for purposes outside their trade, business, craft or profession.
A business customer is a person, company, organisation or other entity purchasing wholly or mainly for business, trade or professional purposes.
Nothing in this policy affects any statutory rights which cannot lawfully be excluded or restricted.
Delivery charges are calculated according to the delivery destination, parcel size, weight and the service required.
The applicable delivery charge will normally be displayed during checkout before an online order is completed.
Our standard delivery charge applies to eligible addresses within the UK mainland.
The delivery charge applicable to your order will be shown during checkout.
Certain particularly large, heavy or unusual products may require a different delivery service or additional carriage charge. Where this applies, we will contact you before dispatch where necessary.
Deliveries to Northern Ireland may be subject to a different delivery charge from our standard UK mainland rate.
The applicable charge will normally be displayed during checkout or confirmed by us before the order is dispatched.
Some large or unusually sized products may not be available for delivery using our standard Northern Ireland service.
Where delivery to the Republic of Ireland is available, delivery charges are calculated separately from UK mainland delivery.
The applicable charge will be displayed during checkout where the service is available online or will be confirmed by Top Notch Signs before dispatch.
Orders delivered outside the United Kingdom may also be subject to local taxes, duties, import charges or customs requirements where applicable. Unless we specifically state otherwise, any such charges are the responsibility of the recipient.
Some addresses within the Scottish Highlands, Scottish Islands and other remote parts of Great Britain may be subject to additional courier charges or extended delivery times.
Where an additional charge applies, it will normally be shown at checkout or we will contact you before dispatch.
Deliveries to the Isle of Wight, Isle of Man, Channel Islands and other offshore islands may incur additional delivery charges.
Some products may not be available for delivery to certain offshore locations because of their size, weight or courier restrictions.
Where an online delivery rate is not available, please contact us for a delivery quotation before placing your order.
Deliveries are normally made:
Monday to Friday
between approximately:
08:00 and 18:00
unless a different delivery service has specifically been arranged.
Saturday, Sunday, bank holiday, timed or other special deliveries are not included as part of our standard delivery service unless expressly agreed.
We are unable to guarantee the exact time during the delivery window unless a specific timed delivery service has been purchased and confirmed.
We make every reasonable effort to dispatch and deliver orders within the timescale stated or agreed.
Some of our products are manufactured, printed or personalised to order, and production time must therefore be allowed before dispatch.
Where a product page states that next-working-day delivery is available, this is subject to:
If an order is particularly urgent, please contact us before ordering so that we can confirm what is achievable.
Any delivery date given by us is an estimate unless we have expressly agreed in writing that delivery on a particular date is guaranteed.
We use third-party courier companies and, although we will make reasonable efforts to assist where a delivery is delayed, delays can sometimes occur for reasons outside our direct control.
Nothing in this section affects any statutory consumer rights that apply.
Please inspect your goods as soon as reasonably possible after delivery.
If a parcel or product appears damaged on arrival, please photograph:
and contact us promptly.
Where possible, visible damage should also be noted with the courier at the time of delivery.
Prompt notification enables us to investigate the issue with the courier and resolve the matter more quickly.
Failure by a consumer to record damage with a courier does not remove any statutory rights the consumer may have.
Most courier deliveries require proof of delivery.
Goods may be accepted at the delivery address by a person other than the purchaser.
A signature, printed name, photographic delivery confirmation, GPS confirmation or other evidence provided by the courier may be used as proof that delivery has taken place.
Please provide a delivery address where somebody is likely to be available to receive the goods.
The delivery address does not have to be the same as the billing address.
Where you specifically instruct us or the courier to leave a parcel without a signature or in a nominated safe place, the parcel may be treated as delivered once it has been left in accordance with those instructions.
For business customers, risk in the goods may pass once delivery has been completed in accordance with the agreed delivery instructions.
For consumers, nothing in this provision removes any rights which cannot lawfully be excluded under applicable consumer law.
If the courier is unable to complete delivery, they may:
Where the courier service permits, re-delivery may be attempted on up to two further occasions.
If delivery remains unsuccessful, the parcel may be held at the courier’s depot for approximately 5 days before being returned to Top Notch Signs.
Where a parcel is returned to us because:
the customer may be responsible for the reasonable costs of:
For consumers, any such charges will only be applied where permitted by law and where the failed delivery was attributable to the customer.
If you ask for an order to be redirected after dispatch, the courier may charge an additional fee.
A change of address may also move the delivery into a different courier delivery zone and therefore result in an additional charge.
We cannot guarantee that an address can be changed after goods have been dispatched.
If you are purchasing as a consumer through our website, by telephone or through another qualifying distance-selling method, you normally have the right to cancel your order without giving a reason.
You must notify us that you wish to cancel within 14 days of receiving your goods.
Once you have notified us of your cancellation, you then have a further 14 days to return the goods to us.
To request a return, please contact:
Email: info@topnotchsigns.co.uk
Telephone: 023 9252 0333
Please provide your name, order number and details of the item or items you wish to return.
This change-of-mind right only applies where a statutory right of cancellation exists. In particular, it will not normally apply to goods that have been made to your individual specifications or clearly personalised.
You may inspect and handle goods to the extent reasonably necessary to establish their nature, characteristics and suitability, in the same way that you might reasonably inspect an item in a shop.
Returned goods should, wherever possible, be:
We may make an appropriate deduction from the refund where the value of the goods has been reduced as a result of handling beyond what would reasonably be necessary to inspect them.
No restocking fee is charged to consumers exercising a statutory right to cancel.
Where a consumer is returning correctly supplied goods because they have changed their mind, the direct cost of returning the goods is the responsibility of the consumer, provided we have informed you of this requirement.
We recommend using an insured and trackable delivery service.
If goods are faulty, damaged, incorrectly supplied or not as described, please see the Faulty, Damaged or Incorrect Goods section below.
Where a consumer validly exercises their statutory right to cancel, we will refund the price paid for the returned goods.
We will also refund the cost of our standard delivery service originally charged for sending the goods to you.
If you selected a more expensive or enhanced delivery option, such as express, timed or premium delivery, we are only required to refund an amount equivalent to our standard delivery charge.
Refunds will normally be made using the same payment method used for the original purchase unless otherwise agreed.
We may withhold the refund until:
whichever occurs first.
A significant proportion of products manufactured by Top Notch Signs are made specifically for individual customers.
The statutory consumer right to cancel does not normally apply to goods which have been made to your individual specifications or clearly personalised.
This may include:
Once production of a genuinely personalised or custom-made product has commenced, it cannot normally be cancelled or returned simply because you have changed your mind.
This does not affect your statutory rights if the goods are faulty, incorrectly supplied, not as described or otherwise fail to meet applicable consumer law.
The fact that a standard stock product is manufactured, assembled or prepared after an order is placed does not by itself necessarily make it bespoke or personalised.
Where products are manufactured using artwork, wording, dimensions, vehicle information, colours, logos or other information supplied or approved by the customer, it is the customer’s responsibility to check that this information is correct before approving production.
Customers should carefully check:
Once artwork has been approved and production has commenced, personalised or bespoke goods cannot normally be returned because of an error contained in information or artwork supplied or approved by the customer.
This does not affect your rights where the product we manufacture differs from the artwork or specification actually approved.
Business customers do not have an automatic statutory cooling-off or change-of-mind right in respect of goods purchased online, by telephone or at a distance.
Correctly supplied goods purchased by a business customer may therefore only be returned with the prior agreement of Top Notch Signs & Graphics Limited.
Any decision by us to accept a return of correctly supplied goods from a business customer is made entirely at our discretion and as a goodwill commercial arrangement.
Acceptance of a goodwill return on one occasion does not create an ongoing or automatic right of return.
Business customers wishing to request a return must contact us before sending goods back.
Email: info@topnotchsigns.co.uk
Telephone: 023 9252 0333
Where we agree to accept a return of correctly supplied goods from a business customer:
For clarity, where a goodwill return is accepted, the maximum refund or credit for correctly supplied goods will normally be 50% of the price paid for those goods, with any additional collection or return carriage paid by us also deducted.
The original outbound shipping charge will not be refunded.
Bespoke, personalised, custom-made, printed, specially manufactured, specially ordered or modified products supplied to business customers are not returnable simply because they are no longer required, the customer has changed their mind or the customer has ordered incorrectly.
This may include:
We may choose to assist at our discretion where circumstances allow, but we are under no obligation to accept a return.
This does not affect a business customer’s rights in respect of goods that are faulty, incorrectly supplied or do not conform to the agreed contract.
It is the customer’s responsibility to ensure that the correct product, size, material, colour, quantity, vehicle model, specification and other relevant options are selected when placing an order.
If you are unsure which product you require, please contact us before ordering.
Where a consumer orders an incorrect standard, non-personalised product, this does not remove any statutory cancellation right which would otherwise apply.
Different rules apply where the product has been made to the consumer’s individual specification or is clearly personalised.
Where a business customer orders the wrong standard product, this will be treated as a change-of-mind return.
Any return is therefore entirely at our discretion and, if accepted, will be subject to:
Bespoke, personalised or specially manufactured goods ordered incorrectly by a business customer are not normally returnable.
The change-of-mind provisions and business restocking charges above do not apply where goods are faulty, damaged, incorrectly supplied by us or do not conform to the agreed contract.
If you believe you have received faulty, damaged or incorrect goods, please contact us as soon as reasonably possible.
Email: info@topnotchsigns.co.uk
Telephone: 023 9252 0333
Please provide where appropriate:
Consumer purchases are protected by applicable consumer legislation, including the Consumer Rights Act 2015.
Goods supplied to consumers must be:
Where goods do not meet the legally required standard, we will provide the remedy required by applicable consumer law.
Where we are legally responsible for accepting the return of faulty or incorrectly supplied goods, we will bear the reasonable cost of returning them.
The 50% business restocking charge does not apply to consumers.
Where goods supplied to a business customer are faulty, incorrectly supplied or materially differ from the agreed specification, please notify us promptly so that we can investigate.
Where we accept that goods are faulty, incorrectly supplied or do not conform to the contract, we will provide an appropriate remedy in accordance with the contract and applicable law.
The 50% goodwill restocking charge does not apply to goods which we accept are faulty or which have been incorrectly supplied by Top Notch Signs.
Many of our products require correct preparation, fitting or application.
We cannot accept responsibility for damage or product failure caused after delivery by matters including:
Where Top Notch Signs carries out the installation, nothing in this section excludes our responsibility to perform that service to the standard required by applicable law and the agreed contract.
If you wish to cancel an order for a bespoke or personalised product, please contact us immediately.
Where production has not yet commenced, we may be able to cancel the order.
Where artwork, design, materials or other work has already been undertaken specifically for the order, we may deduct reasonable costs already incurred where legally permitted.
Once printing, cutting, manufacture or other production of personalised or custom-made goods has commenced, cancellation may no longer be possible.
Any statutory consumer rights which apply will take precedence.
Please do not return goods without contacting us first.
Once a return has been authorised, we will provide appropriate return instructions.
Goods should be securely packaged to prevent damage in transit.
For change-of-mind returns where the customer is responsible for return carriage, we strongly recommend using a tracked and appropriately insured service.
Where a refund is due, it will normally be made using the original payment method unless otherwise agreed.
Any refund or credit given to a business customer as part of a discretionary goodwill return will be subject to the deductions described in the Business Customer Returns section above.
Nothing in this policy is intended to exclude, restrict or reduce any legal rights which cannot lawfully be excluded or restricted.
Top Notch Signs & Graphics Limited
Unit C4, Daedalus Park
Daedalus Drive
Lee-on-Solent
Hampshire
PO13 9FX
Telephone: 023 9252 0333
Email: info@topnotchsigns.co.uk
Made in the UK
Unlike competitors, our Chapter 8 kits come fully assembled
All Chapter 8 kits are UK quality-controlled and manufactured
We price match any comparable Chapter 8 kit
Every Chapter 8 kit is backed by a 2-year warranty
Chapter 8 kit next working day delivery. If your kit is urgent, please give us a call to discuss
Our Chapter 8 kits are designed for quick and easy application
Upgrade your Chapter 8 kit to high-intensity prismatic grade reflective red
All Chapter 8 kits fully comply with UK Department for Transport regulations
© Top Notch Signs 2026 | Signage Company & Supplier based in Portsmouth, Hampshire
