The standard delivery charge applies to the UK mainland only.
Northern Ireland, some offshore islands and some remote areas of Great Britain may not be covered by our delivery services and we may not be able to arrange delivery of some items to such addresses.
Whilst every effort is made to deliver goods on the day specified Top Notch Signs cannot guarantee delivery on that day or accept liability for deliveries made outside this timescale. Top Notch Signs use a third party for delivery of goods and shall not be liable for any loss occasioned by delay in delivery.
Deliveries are normally made Monday to Friday, between 08.00 and 18.00.
All goods should be examined at the time of receipt. Any loss or damage must be reported to the delivering courier immediately and noted on the proof for delivery. Any loss or damage must also be reported immediately to Top Notch Signs by you the customer. A refund or replacement may not be possible if loss or damage was not noted to courier at time of delivery.
All deliveries will require signed proof of delivery. Goods can be left at the delivery address with someone other than the purchaser as long as a signature and printed name is signed by the receiver. If the courier is unable to deliver the goods they will be held by the courier and a card left stating that a delivery was attempted. In such case it is advised that the customer contact the courier as explained on the card left to confirm re-delivery or arrange customer collection.
Re-delivery will be attempted the following day for a maximum of two occasions. If a parcel is still undelivered it will be returned to the courier depot and held for 5 days, after which it will be returned to Top Notch Signs. The customer will be responsible for the cost of the return and any subsequent re-delivery charges.
A re-delivery to a different address may incur an additional delivery charge if in a different delivery zone, determined by the delivering courier.
It is advisable that the customer should give a delivery address where there is likely to be someone in to sign for the good. Delivery address does not have to be the same as the credit/debit card registered address.
Goods will only be left without a signature if Top Notch Signs were give specific instructions from the customer prior to dispatch. In such cases Top Notch Signs or the courier will not be liable for any loss or damage of good once left and deemed to be delivered.
Cancellations & Returns
At Top Notch Signs we are committed to providing our customers with the highest quality products. We aim to include as much details as possible on the web site to ensure the customer is fully aware of the specification of the goods to determine that they are suitable for their needs. If at all unsure the customer should contact us and we will be happy to advise.
If an item is faulty please contact us at firstname.lastname@example.org or call 023 9252 0333 and we will arrange an appropriate remedy.
Top Notch Signs do not offer a trial and return policy unless specifically agreed prior to delivery.
If for any reason you decide you no longer want the goods you have the option to return the goods for a refund under the following policy.
Top Notch Signs must be advised within 5 days of delivery if you no longer require the goods. The goods must then be returned to Top Notch Signs within a further 7 days. Top Notch Signs can only accept the return of stock, non-bespoke items. Any product made or ordered in specifically for a customer can not be returned for a refund. Return shipping cost is the responsibility of the customer and original shipping cost will not be refunded. Goods must be returned unused and in excellent condition and in original undamaged packaging.
All correctly supplied items returned for refund will be subject to a 20% restocking charge.
If the goods are not returned within 7 days of the notice of cancellation or return, we will deem that you have accepted the goods.